Privacy Policy

Last updated: June 2026

1. Data Controller

• Entity: RADIEWCARE SL
• Email: info@radiewcare.com
• Data Protection Officer (DPO): Néstor Castillo — Biproject

2. Data We Collect

We collect personal data that you voluntarily provide when using our contact form, requesting a demo, or subscribing to our communications. This may include:

• Name and professional title
• Work email address
• Hospital or clinic name
• Message content

We also collect technical data automatically via Google Analytics 4 (anonymised IP addresses, browser type, pages visited). See our Cookie Policy for details.

3. Legal Basis for Processing

• Contractual necessity — to respond to your enquiry or provide the requested service.
• Legitimate interest — to improve our services and website.
• Consent — for marketing communications, which you may withdraw at any time.

4. How We Use Your Data

• To respond to your enquiries and provide the requested service
• To send commercial communications about RADIEWCARE services (only with your consent)
• To improve our website and services through anonymised analytics
• To comply with legal obligations

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, and in any case for the periods required by applicable law. Contact form data is retained for a maximum of 3 years.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (e.g., email hosting, analytics) under appropriate data processing agreements. All providers are GDPR-compliant.

7. International Transfers

Google Analytics 4 may transfer anonymised data to the United States under Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict processing of, and port your personal data; object to processing; and withdraw consent at any time. To exercise these rights, contact us at info@radiewcare.com or our DPO at Biproject.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Clinical imaging data is transmitted via encrypted DICOM channels and anonymised where required.